What to Do if Stone Is Damaged During Shipping

What to Do if Stone Is Damaged During Shipping describes what to check when imported stone arrives—crate condition, piece IDs, packing list alignment, and damage protocol. Inspect against the packing list before sign-off; photograph issues for insurance and supplier review within 48 hours. Installation stays with your local contractor after delivery is accepted.

Photograph crate exteriors, broken strapping, and affected stone before moving pieces. Note damage on the carrier delivery receipt when possible—carriers often require visible exterior impact for claims.

Email photos, piece IDs, and packing-list line numbers to the supplier within 48 hours of delivery. Keep damaged pieces in the original crate when you can; replacements may air-ship depending on scope. Solid-wood export crating is standard, but jobsite handling after delivery is the receiving team's responsibility.

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Next step: Send damage photos, piece IDs, and delivery date when you open a transit claim.